FAQs

How To Order

1

After you purchase you will be contacted with an address to post your inclusions to.

I would require a teaspoon of ashes per jewellery item. Anything which isn’t used will be returned to you with your order.

Please post your inclusions in a secure bag/packaging and ensure that you post this via tracked/recorded delivery. Embers & Earth are not responsible for items lost or damaged in transit.

Current turnaround on jewellery with inclusions is approximately 4 weeks.

Jewellery Care

2

My items (unless otherwise stated) are made from Sterling Silver/925 metal. Although this jewellery is durable to wear it does still have the ability to tarnish. Please be mindful when using perfumes/creams/lotions.

Please keep your jewellery as dry as possible.

Avoid wearing your jewellery when using cleaning products.

The resin in your jewellery may become sticky when in contact with antibacterial gel. Please avoid using this when wearing your jewellery.

Refund/Return Policy

3

Please read this information before purchase.

If you are purchasing multiple items, please understand that each piece will be unique. Ashes/fur/hair will always form differently within each piece.

As these jewellery pieces contain inclusions that are very personal to you I regret that I am unable to accept returns unless the item is faulty/damaged.

If there is a fault with the craftmanship of an item I will require photographic evidence of this, I will then require the item to be returned. I will inspect the item and if there is a fault this will be repaired and returned to you.

I am unable to give refunds for anything purchased from my store.

How can I contact you?

4

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within two business days.